E-mail helps with anything needing a screenshot or attachment, such as a document review. Write to [email protected] and expect a reply in around six hours.
Gambling helpProblem Gambling Foundation of New Zealand, Gambling Helpline New Zealand, The Salvation Army Oasis
Nobody Has Answered Yet
A Fair Hearing, Not A Loop
Cashed Casino keeps complaints on the record, from the first message to the final word.
Send It In Writing
Write to [email protected] with your account email, the dates involved and what you expected to happen. Quote any chat reference so the thread is easy to find.
Is Six Hours Enough?
Expect a written reply within six hours, often faster on weekdays. If the answer misses something, reply on the same thread rather than starting again.
Request A Senior Review
Ask for the case to go to a senior agent by naming the reference you were given. That person reviews the history and gives you a final internal position.
Your Right To Escalate
Unresolved after that final reply, you may take the matter to the Anjouan Offshore Finance Authority, which licenses Cashed Casino. Send it the full thread and our final answer.
Faster Replies
Land In The Right Inbox
After this table you will have picked the one address that answers your question first time.
Have these to hand so the first reply can be a real answer, not a question.
Account email address
Transaction date and amount in NZ$
Payment method used
Screenshot of the error screen
Photo identification for verification
Mid-Question
Short Questions, Shorter Answers
Five questions New Zealand players ask most, answered plainly before you open a chat.
trustCan I get help in my own language?+
Yes. Our support team answers in English, German, Finnish and Norwegian, every hour of the day. Write in English if that is easiest for you, and you will get a reply in English.
trustWhat happens when I request my data copy?+
Yes. Write to [email protected] and ask for a copy or for deletion of your personal data, and our team confirms what happens next by e-mail. You never need to send your password.
trustCan I reach support at 3am on a Sunday?+
Yes. Live chat, e-mail and the phone line are all open around the clock, so late nights, weekends and public holidays are covered. Nothing is closed when New Zealand is asleep.
trustCan I get verified in under a day?+
Yes. Once your photo identification, proof of address and payment card image are with us, checks usually finish inside nine hours. Sending clear photos the first time keeps it that quick.
trustWhen does my account actually close?+
When you want your account closed, contact support and the team will sort it for you. Self-exclusion or a cooling-off period is the better path if you plan to come back later.
The Name Behind The Games
Not Anonymous, Licensed Instead
This block settles who owns the site, where it is registered and who supervises it.